Garment Exchange

PRIVACY POLICY

Garment Exchange (hereinafter, “GX”, “we”, or “us”) cares about your privacy issues and want you to know how we collect and use your information.

“Personal Information” below encompasses all content and details you provide us about your individual self. By providing us your Personal Information, you agree fully to the terms and conditions stated below. Personal Information demographics includes but is not limited to date of birth, gender, geographic area, social usernames, emails, telephone numbers, user preferences, images, device information, financial information (such as credit cards) in connection with potential or action transactions, transaction based content, reviews. We also have the right to collect information about how you interact with Garment Exchange, this includes device IDs, Device type, Device Tokens, views, browser type, date and time, URL conversion. We are permitted and required by law in some cases to collect this Personal Information.

We will hold your Personal Information as long as it is relevant for our development and personal internal needs. We may do so with deleted accounts as well.

When you visit our site directly, or through third parties. We may place small bits of informational files on your computer or device. These are considered cookies, clear gifs, pixels, e-tags. Otherwise called local storage provided by your browser and applications used. Our site uses these technologies to recognize you as a member of our site, or visitor of our site and provide you the appropriate content specifically for you. We have put in place several services to protect your personal security to make manage risk and reduce potential fraud. We want to give confidence in safety and trust across Garment Exchange.

You may choose to login to our site through a third party, and when you do, that information may be shared through that log-in process. The information shared varies by account. We recommend you log out of your account if you are using a public or shared computer, and delete cookies to protect your Personal Information.

Garment Exchange collects personal information to provide our members with a secure, simple, personalized, and seamless user experience. We are able to provide our customer service team your Personal Information to help you with transactions (to resolve, dispute, troubleshoot, assist) and manage your account. We request that you not provide sensitive information such as SSN numbers, political opinions, religion or any other health related data.

If we may contact or advertise you, we may do so through email, mailing, phone, or social contact. Where applicable, you can request no such contact. If you do not wish to receive marketing related emails or contact from us, you can unsubscribe from the link in the email, or email us at submission@garment-exchange.com

You can access and edit all of your personal information within your My Account after. If you wish to delete your account, you can do so under the Customer Care tab under My Accounts.

Your public profile will also include some basic information about your style, size range, state, and body type. Along with any social media handles you want visible. Reviews on your items along with photos and descriptive content about your garments will be present. As any time, we may be able to list you responsiveness in replying, times your profile page has been viewed or other data.

Your profile and your garments will be searchable in partnership with garment Exchange. These are public and available as published search results. We may provide our vendors and our developers your Personal information when reasonable necessary.

If you purchase a rental, we may provide some personal information to the owner to have facilitated the transaction. This includes name and mailing address. If you are the owner, you are required to protect that information. You do not have permission to disclose any such information about other members, and we will not tolerate it. We will discontinue your membership immediately.

If we merge with or are acquired by another company, we will share your information with them in accordance with our Terms of Service and Privacy Policies.

We are passionate about your security and protection and promise to put effort in protecting you as our members. We will do everything within our knowledge to protect you. However no method is 100% over the internet, and able to be 100% protected. SO we can not guarantee, but we will do everything in our best to protect you and your Personal Information.

For questions contact us:

mwiese@garment-exchange.com
Effective Date: March 4, 2016

Late Policy

The Renter agrees to pay the rental rate for each day that the merchandise is in his possession. Every day past the agreed lease period will be charged a late fee of 50% of the product rental rate per (1) day beyond the agreed upon rental increment. The Rental agrees to pay these fees in full upfront.

Rental periods are in 4 day increments. You will need to ship the item on or prior to the 5th day. If that day falls on a Sunday, send it the following Monday. Return the item in the same packaging it arrived in, flip the label, and drop it off at any USPS.

A full day rental is charged, even for a partial day use. There are absolutely no refunds for early returns.

For additional terms visit, Terms of Service

TERMS OF SERVICE

By renting an item from a Wardrobe Owner on Garment Exchange (referred to hereafter as ‘the lessor’), Renter (referred to hereafter as ‘the lessee’). Garment Exchange reserves the right to close and remove your account/profile at any time if we see excessive damage or abuse to the items you have rented. Garment Exchange also reserves the right to close and remove your account if the items you lease on your account are not as advertised or disclosed.

All lessors, and lessees must have an account with Garment Exchange. Both the lessor and lessees allow permission for us to obtain your registration data and you agree to maintain the personal data on the site to-date. Garment Exchange holds the right to refuse or terminate any account at any time without notice.

If you are a parent or legal guardian agreeing to these Terms for the benefit of the child (ages 13-18), you are taking full responsibility for his or her use of the rental and the damages that could incur from the rental. You claim full legal liability. We reserve the right to cancel or discontinue a rental without notice.

Garment Exchange (“GX”, “we,” “us,” and “our”) reserves the right, to change or terminate this Agreement. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms and Conditions. If you do not agree to any changes in the Terms and Conditions as they may occur, please arrange to terminate your account (a) by notifying Garment Exchange of your unwillingness to accept the changes to the Terms and Conditions (b) by immediately returning all outstanding items and discontinuing your use of the Service and the Site. It is also agreed that we, in our sole discretion, may terminate your password without announcement, for any reason, without limitation if we believe you have not maintained the these Terms of Service. We test aspects of its Service from time to time. Garment Exchange reserves the right to include your items and profile in such tests without notice.

Content: Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the site are those of the respective authors or producers and not of Garment Exchange, or its shareholders, directors, officers, or employees. Garment Exchange may review and delete any content, in whole or in part, that in the sole judgment of Garment Exchange. Anything offensive, illegal, or that might violate the rights of or harm any third parties will be removed. Nonetheless, under no circumstances will Garment Exchange, or its shareholders, directors, officers, or employees be held liable for any loss or damage caused by your reliance on information obtained through the site.

Creative and Intellectual Property: Garment Exchange graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Garment Exchange. Any trademarks not owned by Garment Exchange that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Garment Exchange. All content and compilation thereof on the Site, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of Garment Exchange, its licensors, or its product suppliers, and is protected by United States and international copyright laws. No material, including, but not limited to, the material listed above, should be reproduced or used without our express written permission.

Be advised that we do not accept unsolicited materials or ideas for us, and are not responsible for the similarity of any of our content to materials or ideas transmitted to us. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against us and our affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

Garment Exchange holds a fully non-exclusive, irrevocable, royalty-free, sub-licensable use, print, produce and advertise (in whole or partially) and use from our Site, any information, data, content, imagery, reviews, files, links, communication without notification or disclosure.

The right is held by Garment Exchange to delay, omit, disable the site for maintenance or malfunction of software or hardware for any given amount of time.

Garment Disclosure: Garment Exchange will provide both new and used garments. You acknowledge the items on the site may have normal to visibly warn wear. Garments listed must be in a wearable condition. Garments which do not meet sizing standards will not be approved. Garment Exchange reserves the right to reject approval of items that do not meet these standards as Garment Exchanges sees fit.

Lessee Damages: The lessee accepts that the item is in good condition, with acceptable, normal wear at the time received if a claim is not filed within 24 hours. It is the lessee’s responsibility to notify Garment Exchange if the shipping package is delivered damaged, opened, or otherwise is suspicious looking manner, do not accept it and notify us here.

The lessee also agrees to pay for any damages to, or loss of, the rented merchandise occurring during their time of possession or because of loss and or damage from improperly packing the returning item shipment.

Garment Exchange or the lessee is responsible for cleaner damages due to cleaning from rental. The owner of the garment is responsible in full for cleaning charges and the fees associated with cleaning.

Lessee Charges: Upon return and inspection any and all repairs necessary will be charged at our current rates and billed to the lessee if reported within 24 hours of receiving item. (To report a damaged item through shipping please submit a claim.)

A full day rental is charged, even for a partial day use. There are absolutely no refunds for early returns.The Lessee is responsible for the fees associated with their credit card during rental purchases. The lessee agrees to pay taxes applicable from the city, state and government. It is also agreed that you will pay any fees associated with mobile or wireless data usage with your carrier if fees apply.

Lessee Dates: The lessee agrees to pay the rental rate for the period the merchandise is rented in full upfront. There are no deposits, or post rental billing. Lessee agrees to pay for the item’s flat rate shipping.

The lessee further agrees to promptly return the merchandise at the end of the rental period in the same condition as received. Any damages will be accessed to the garment posting and the lessor.

The lessee agrees to pay the rental rate for each day that the merchandise is in his possession. Every day past the agreed lease period will be charged a late fee of 50% of the product rental rate per (1) day beyond the agreed upon rental increment. The lessee agrees to pay these fees in full.

Lessee Packaging: If you lose the return packaging provided during your rental, you will be responsible for returning the item by the expected return date. This may be with additional packaging provided by GX if timely, or by using protective shipping materials for it’s return.

Lessor Damages: The lessor agrees to disclose all damage and wear of their garments when adding.

Lessor Charges: The lessor agrees to the 80% commission, and claims responsibility for the fees associated with the payout structure of receiving payments. The lessor agrees to the fees associated with laundering/drycleaning the garment. Garment Exchange will not be held liable for any damages that occur during the laundering/drycleaning process. It is the lessor’s responsibility to pay taxes applicable from the city, state and government. It is also agreed that you will pay any fees associated with mobile or wireless data usage with your carrier if fees apply.

Lessor Dates: They agree to the open dates of rentals, and agree to be available to deliver by the booking date requested.

Default: In the event of Lessee’s default by failing to pay late fees per day or by failing to comply with any other term or condition of this Agreement and Lessee’s failure to cure said default within fifteen (15) days of the default, or in the event of the filing of a petition under bankruptcy or receivership laws by or against Lessee, Lessor shall have the right to terminate the lease and repossess the Leased Garment, wherever located, without legal process. Lessee’s obligations to Lessor under this Lease Agreement shall survive any such termination. Lessee agrees to pay all Lessor’s & Garment Exchange’s costs of enforcing the provisions of this Agreement, including reasonable attorney’s fees, in addition to all other amounts and damages for which Lessee is responsible under this agreement. Lessee hereby waives any and all rights he or she may have, and can legally waive, to pre-seizure hearings following default.

Account Profiles: Garment Exchanges reserves the right to disable profiles that engage in misconduct, or any fashion of misleading users to believe they are someone they are not. Any profiles that appear to be fake will be disabled.

Garment Exchange reserves the right to delete your account at any time. Your account balance will also be cleared after 12 month of inactivity. It is acknowledged that Garment Exchange reserves the right to maintain your content on the site even after deactivation.

These terms are effective April 4, 2016

CONTACT US

Name
First Last
Email*
@instagram
Message
Comments
This field is for validation purposes and should be left unchanged.

NEW CLAIM

Name*
First Last
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Email*
You Are the*
Please Provide a Link to Your Garment
Please Provide the Order Number Associated With the Damage
Order Number
The Damage Occurred*
Check All That Apply
- Hole in Fabric
- Stretching
- Threading Loose
- Missing Button, Zipper, or Hardware
- Frayed Seam
- Fabric Pilling
- Colorspot or Stain
- Shrinkage
Rate the Level of Damage*
Please Upload a Photo of the Damage
Drop files here or
Additional Details

Please sign in to order more shipping supplies.

GET NOTIFIED

Name*
First Name Last Name
Email*
How Did You Hear About Us?*
Instagram @
Message
Email
This field is for validation purposes and should be left unchanged.

PRIVACY POLICY

DELETE ACCOUNT

Vacation

TERMS OF SERVICE

CONTACT US

NEW CLAIM

GET NOTIFIED